7/18/2018 Brian Jung Excellent diagnosis of the problem. However part price is 2.5x if I had gone down to Autozone and bought it myself and brought to shop. $229 for F150 1997 mass air flow sensor - Autozone has for $103 in-store pickup. Otherwise outstanding diagnosis, repair and timeliness.
6/29/2018 Stephen Sokolic I came in without an appointment to fix a tire. Jay took me right away and the tire was repaired in minutes.
Stephen, Well Thank You.....We Aim to Please. From Jay Cotton - Future Automotive
6/22/2018 Alexis Traina 85,000 mile checkup. new brakes, alignment and all-around systems checkup. all done quickly, efficiently and perfect. well done as usual
Thank You Alexis, Nice to see you again....Take Care. From Jay Cotton - Future Automotive
6/9/2018 Gira Desai Good experience!!
Thank You !!! From Jay Cotton. - Future Automotive
6/7/2018 Sierra H In a world where its easy to feel like any snake will take your hard-earned money, Jay of Future Automotive treated me like a person, like a daughter, like a friend! I can't even say enough about Future Automotive. They went way above and beyond to make sure I was comfortable, informed, felt respected and valued as a customer, and didn't break the bank. Most importantly, my car drove amazing after, too. I went from feeling like I was driving an old, rickety mess, to the car driving smooth and feeling more controlled, safe, and comfortable--you're not supposed to be able to put a dollar sign on peace of mind--but Jay sure did give me a hell of an deal when I had no choice! I needed to get tires on my 2004 Toyota Matrix, and I ordered some off Amazon. I brought it to future and requested the full job--put them on, balance, and align. I also suspected my breaks were shot so I asked for a break check and potential repair and mentioned shaking in my car and that I suspected things wrong with it. Jay specifically helped me, and he was so, so, so great! Anyways, I called twice prior to bringing my car in, and despite the fact I could have potentially not even ended up bringing my business in, they still answered all questions great BOTH times! After getting quotes from several other places, I liked my phone convo and the pricing at Future best. So, I brought my car in, we talked about price, the things I may want done, and I headed back to work. Jay called and told me the things wrong with my car. In addition to the tires, I needed the front rotors replaced and brake pads replace, the back brake pads replaced and rotors cleaned, the front two control arms replaced, and I had several other issues. I freaked out, of course. I was nearly hysterical! I am a young female, not a ton of disposable income, they were unexpected repairs, I'm not yet accustomed to the dumps that adult life will bring, and Jay was EXTREMELY sympathetic, kind, patient, and willing to work with me on budget. When I got to the shop, Jay physically took me around the car and shined a flash light on all the things wrong, even letting me feel the warping on the rotors and see the cracks and tears in the control arms or the places where oil was leaking. This way, I knew I was being told the truth, and I also was just more informed about what I would be putting my money into and why, and would then know what was actually necessary and what wasn't and I could make an informed decision. After looking at the car, in about a 20 minute convo with Jay, he and I discussed what should be done and negotiated A KILLER PRICE. He threw in some extras and really took care of me. He even assisted in providing transportation until I got my car back the next day! I was nervous the whole thing would be too good to be true as I headed to pick my car up the next day. But when I got there, my car was done and waiting, all the things they said they would do were done, and the price we had agreed on is exactly what I paid. Thank you so much Future! I will bring my car back for all Future needs!! (Pun intended!)
Thank You so much for that, Sierra. I enjoyed making you happy. I look forward to the Future (pun intended). Take Care. From Jay Cotton - Future Automotive
6/3/2018 B L A great service experience.
We are so glad you were happy with our services. We try hard. Always. All we can ask of our customers is to be reasonable, and I will do everything possible to make you all happy. From Jay Cotton - Future Automotive
5/31/2018 Steve Ross Good service. Trustworthy. They diagnosed the problem I was having and noted it should be covered under a dealer recall. Could have done the work and charged me but instead pointed me to the dealer. Great business. Will definitely come back if/when need work done
Steve, this is the correct way to do business. It's just too bad that not all Auto Repair Shops work that way.....That's why we have so many 5 Star reviews. Look forward to doing further business with you. From Jay Cotton and the crew. - Future Automotive
5/27/2018 Jay has always been very nice and accommodating with service needs.
Well thank you......I do appreciate it... We ALL do! From Jay Cotton. - Future Automotive
5/13/2018 David Brock Excellent consistent service as always!
THANK YOU AGAIN! Hope we can maintain your BMW for safe travelling and many more miles. Your friend Gary Blakeley - Future Automotive
5/11/2018 Brian Campbell Great service! I called with an A/C issue on my truck and they were able to get me in right away and had the fix in an hour! Much appreciated!!
It was Good to meet you Brian. We look forward to servicing all you vehicles. Thank You, from Jay Cotton - Future Automotive
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